MOST COMMON QUESTIONS & ANSWERS ABOUT OUR COFFEE ROASTERS:

WE OWN A COFFEE SHOP BUT HAVE NEVER ROASTED COFFEE. IS IT HARD TO LEARN TO ROAST?

Not at all. Most people learn to roast good coffee in just a few tries. Within a week they are roasting better

coffee than they likely sold in shop. And because it’s an art it will just keep getting better and better!

WHAT IS INVOLVED IN SETTING UP A ROASTER?

Setting up a roaster in your home, shop or warehouse involves the proper electrical and exhaust setup. All our

roasters are 220V power 50/60Hz so will work any place in the world. Here in North America we commonly use 110Vand 220V. If you buy an all electric model you will need a dedicated 220V line and likely a breaker with 30 to 60A depending on the size of the all electric roaster as some reach nearly 10,000 watts. But all our gas models up to 8lb. we supply a free voltage converter to run on any 110V line.

In regard to setting up exhausts it is very similar to hooking up a wood burning stove or pellet stove. Properly sealed pipe venting that can handle high heat is best. It can be done DIY as we provide details in manuals and videos or youcan hire a qualified installer. For natural gas roasters you must use a certified natural gas technician as natural gas can be very dangerous if not properly installed. Email us or go to our Tech Page at BUCKEYECOFFEE.COM for PDF Guides to setting up a proper exhaust.

WHAT CERTIFICATIONS DO I NEED TO SETUP A ROASTER IN MY CITY OR STATE?

Because every county can have it’s own standards we cannot possibly know the rules of 1000’s of city or county

laws. You can research this in your own local government. But as a general rule of thumb: Most counties allow a roaster to be certified in their locality as long as roaster is under 10-15Kg (22-33lb) Any size above that may require a smoke suppression system such as one of our smoke filters or an afterburner. We will provide details and schematics in our manuals as well as certifications and have never had any state refuse to allow a roaster in a business in the USA.

In Canada you will need CSA approval in a business but this can be done on a one by one basis with your roaster.

WHAT ABOUT GENERAL MAINTENANCE & CARE OF EQUIPMENT?

We provide manuals and videos showing proper maintenance. General cleaning and maintenance are easy but you

cannot avoid doing it on a regular basis. Proper care is the life of your equipment. If you take proper care of your

equipment it will last for years and years.

WHERE CAN I GET SUPPLIERS OF RAW COFFEE?

We have close relationships with many raw coffee providers as well as people that work directly with the coffee

farms. You can get some details on our website or request a raw green coffee supplier guide from us.

QUESTIONS & ANSWERS:

HOW TO I BAG, LABEL AND SELL COFFEE?

We have videos online that show you affordable ways to buy high quality bags, label them at low cost and seal and sell your coffee. We also offer equipment to make fresh roasted coffee into single serving cups and pods for one cup makers and espresso machines. There is also a new brewer on the market we think may become very popular that allows clients to buy fresh roasted whole beans locally from venders like you straight from an app to keep their coffee brewer full. We also provide education on growing your business.

WHAT IS THE WARRANTY ON YOUR EQUIPMENT?

We provide full One Year USA and North American warranties as well as international warranties on all our new sales. Because these units are mostly made with ‘plug and play’ parts it is very easy to diagnose a problem and then we send you parts priority shipping and instruction to get your unit up and running quickly. We also have our 10 year in stock parts warranty. Ask us for details!

ASK MORE QUESTIONS

EMAIL ALL YOUR QUESTIONS TO: SUPPORT@BCROASTERS.COM

AFTER SALE QUESTIONS TO: TECH@BUCKEYECOFFEE.COM

WHAT IS THE MAIN DIFFERENCES IN CHOOSING A SINGLE VS. DOUBLE WALL DRUM?

ROASTING WITH A BC DOUBLE WALL DRUM:

There are both advantages and trade offs when roasting with a double wall drum. Here are some of them:

ADVANTAGES:

Double Wall units have 2 layers of steel with an air cushion between which helps to protect beans from chances of burning, tipping or other effects due to excessive conductive heat from drum. (This is not to say that you cannot get great roasts with either single or double wall as you can if done properly)
Generally it allows smaller batch roasting and greater ease of control when roasting batches perhaps even 1/2 the size of normal minimum roasts on a single wall.

TRADEOFFS:

Due to the increased thickness of drum and air cushion between walls it may take 2-3 times longer to preheat and twice as long to cool down roaster at days end.
Gas pressure settings and even airflow settings will be somewhat different than roasting on the same model single wall drum. So there may be a bit of learning curve or need to adjust your profiles to this roaster
Cost. Our double wall drum roasters can cost $500-$1000 more than exact model in single wall.

PLEASE NOTE: WEB-STORE IS ONLY FOR THE 48 CONTINENTAL US STATES.